Privacy Policy

Company

Elevare Fit LLC ("Elevare," "we," "us," "our").

Introduction

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, and related services (collectively, the "Services").

1. Scope

This Policy applies to the public ElevareFit website, the Elevare professional marketplace, Logbook, StageLab, StageLab one-time analyses, and related support and communication features. Marketplace users include clients and independent health, fitness, coaching, nutrition, and wellness service providers ("Professionals"). Product features and the information they use differ, as described below. By using the Services, you acknowledge the practices described in this Policy.

2. Information We Collect

A. Website, Waitlist, and Support Information

• Name, email address, city, role or audience selection, and other information submitted through a waitlist, contact, or support form
• Communications, support requests, feedback, and information you choose to include in those messages

B. Account and Marketplace Information

• Account data: name, email, phone number where provided, account identifiers, account role, and authentication information handled by our authentication provider
• Client preferences: first name, city, region, country, goals, categories of interest, preferred service mode, travel radius, start timing, experience and budget preferences, and free-text context you choose to provide
• Professional data: name, title, photo, biography, categories, specialties, services, experience, availability, pricing, location, languages, and website or social links
• Credential data: license or certification names and optional numbers, issuing organizations, issue and expiration dates, country or jurisdiction, supporting documents or references, and verification results
• Marketplace activity: saved profiles, searches, consultation requests, inquiry status, reviews, reports, and other interactions with marketplace features
• Marketplace safety data: profile reports, complaints, professional-visible review feedback, and internal moderation or investigation records

C. Logbook and StageLab Information

• Logbook data: body weight, workouts, exercises, sets, repetitions, nutrition, calories, macros, activity, goals, notes, and progress information you choose to record
• StageLab data: body weight, progress photos, check-ins, macros, cardio, training, recovery, notes, competition details, prep timelines, coach-athlete relationships, and related progress information
• Photos and other content uploaded or saved to use visual comparison, historical review, or other product features

D. Transaction & Payment Data

• Purchase, subscription, booking, or session information where a Service offers those features
• Payment tokens, subscription status, receipts, and transaction metadata handled by third-party payment or app-store providers
• Elevare does not receive or store full payment card numbers submitted directly to a third-party payment processor

E. StageLab One-Time Analysis Information

• Selected analysis mode, competition or comparison division, competition status, weeks out where provided, and optional short context submitted for a one-time analysis
• Current physique photos submitted after checkout and transmitted for transient AI processing where a physique analysis is purchased
• A short posing video and browser-extracted frames uploaded directly to StageLab private temporary storage where a posing analysis is purchased
• Structured analysis results, payment and entitlement status, retry status, model and request identifiers, and limited operational usage information
• ElevareFit does not retain submitted analysis photos, videos, or frames and does not place them in its database, cloud storage, application filesystem, analytics, or result record

F. Device, Usage, and Analytics Data

• IP address, browser or device information, operating system, page and app usage events, referral information, analytics identifiers, and crash or diagnostic logs where supported by the Services
• Cookies or browser storage used for authentication sessions, preferences, security, and website analytics
• Vercel Web Analytics provides anonymized, cookie-free aggregate traffic measurement, including page views, referrers, general location, device type, browser, and operating system information

G. Location Data (Optional)

• Location details you provide for marketplace discovery and approximate or precise device location if you separately enable a feature that uses it

The marketplace preference system is designed for discovery, not clinical records. Do not include medical records, diagnoses, medications, treatment history, payment card details, or other highly sensitive information in free-text marketplace fields or consultation requests.

3. How We Use Information

• Operate and provide the Services
• Operate accounts, publish approved professional profiles, and support marketplace discovery, search, and matching
• Save profiles and send consultation requests to the independent Professionals selected by clients
• Provide fitness tracking, progress review, competition-prep, coach workflow, and product-support features
• Process subscriptions, payments, credits, refunds, and fraud prevention where those features are available
• Facilitate communications and notifications
• Personalize content and recommendations
• Review professional profiles, identity signals, credentials, marketplace eligibility, and reported concerns
• Confirm information with issuing organizations, licensing authorities, verification providers, or other appropriate sources where permitted
• Measure website and product usage, diagnose technical problems, and improve the Services
• Maintain safety, enforce policies, and resolve disputes
• Comply with legal obligations

4. AI-Assisted Processing

StageLab may use automated systems and third-party AI service providers to process check-ins, photos, progress trends, prep information, and related inputs in order to generate visual comparisons, summaries, estimates, forecasts, or recommendations. AI-assisted outputs may be incomplete or inaccurate, are informational rather than medical advice, and do not guarantee stage readiness, competition placement, body-fat accuracy, or health outcomes.

Information sent for AI-assisted processing may be processed by the applicable service provider to support the relevant product feature and is subject to that provider's terms and privacy practices.

For StageLab one-time analyses, submitted photos, posing-video frames, and the minimum context needed for the requested visual assessment are processed by the applicable AI service provider. Posing videos and browser-extracted frames are uploaded directly to StageLab private temporary storage. ElevareFit does not retain submitted analysis media after the request succeeds or fails. The validated text and numeric result may be retained briefly so the customer can retrieve it.

5. Legal Bases (if applicable)

Where required (e.g., certain jurisdictions), we rely on:

• Contract performance
• Legitimate interests (service improvement, safety)
• Consent (e.g., location, marketing)
• Legal compliance

6. How We Share Information

We may share information with:

• Service Providers: Supabase for marketplace authentication, database, storage, and related backend functions; Vercel for hosting and anonymized, cookie-free aggregate web analytics; Google Analytics for consented website analytics; Resend for waitlist and email delivery; and other providers supporting diagnostics, support, or product operations
• Payment and Distribution Providers: Apple, Google, and Stripe where app-store, subscription, or payment features are available; Stripe processes the StageLab Quick Analysis checkout and related payment information
• AI Service Providers: information needed to provide an AI-assisted StageLab or related product feature
• Verification Providers and Authorities: information reasonably necessary to review identity, credentials, licensing, fraud, safety, or legal compliance
• Other Users and the Public: information you designate for a public professional profile; consultation requests and messages are shared with the independent Professional you choose to contact; limited booking or communication information may be shared as needed to enable services
• Legal/Regulatory: when required by law or to protect rights/safety
• Business Transfers: in connection with mergers, financing, or sale

We do not sell personal data.

Supporting credential documents, private identity information, internal review notes, and report details are not included in public marketplace profiles. Public profiles may display public-safe credential details and an explicit credential review status without displaying the underlying review material.

7. Data Retention

We retain data as long as necessary for service delivery, legal compliance, fraud prevention, credential and marketplace-integrity review, safety investigations, and dispute resolution. We may retain records of profile approvals, rejections, suspensions, reports, transactions, or complaints after account closure where reasonably necessary for these purposes. Retention periods may vary by data type.

StageLab one-time analysis results are available for retrieval for up to 72 hours. ElevareFit does not retain submitted analysis photos, videos, or frames. StageLab temporarily stores posing media for the requested processing and removes it through its cleanup process. Payment, entitlement, fraud-prevention, support, and other operational records may be retained as reasonably necessary for accounting, legal, security, dispute-resolution, and service-delivery purposes.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system, transmission method, or storage environment is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may request access, correction, deletion, portability, or restriction of processing.

Contact: mlitfin@elevarefit.org

10. International Transfers

Elevare is based in the United States. Data may be processed in the United States and in other jurisdictions where our service providers operate. Contact us if you have a question about how your information is processed.

11. Children

The Services are not intended for individuals under 18. We do not knowingly collect data from minors.

12. Third-Party Services and Independent Professionals

Professionals are independent businesses and may maintain their own records or privacy practices. Elevare does not control how a Professional handles information you provide directly outside the Services. Review the Professional's privacy practices before sharing sensitive health or personal information. We are not responsible for third-party privacy practices.

13. Analytics and Communication Choices

Professional profile-page statistics help us improve the professional directory and show professionals how often their pages are viewed. The counter stores daily totals by professional profile, without visitor IDs, visitor hashes, IP addresses, or individual browsing histories in its statistics tables. Repeated visits may count; these totals are not unique-person counts. Known bots, prefetches, and identifiable visits by the profile owner or an administrator are excluded. Earlier recorded totals are preserved, and older individual visitor hashes are removed when aggregated.

These basic statistics are separate from Google Analytics. Where permitted, we count without prior consent using limited aggregate measurement; where consent is required or the applicable region is unknown, counting waits for consent. We use only the hosting provider's country-level request information to apply this choice and do not retain that location in the profile statistics. Turn off profile statistics with Turn off profile statistics under Privacy choices to stop future counts in your browser. We honor Global Privacy Control and Do Not Track for this counter and preserve earlier declined analytics choices unless you separately enable profile statistics. Browser storage remembers your preference, not a tracking identifier. Disabling statistics does not limit access to professional pages or inquiry forms. Aggregate totals cannot identify and remove an individual visitor's earlier visits. Our hosting and security providers may separately process request data as described elsewhere in this Policy.

Vercel Web Analytics provides anonymized, aggregate traffic measurement without using cookies and does not identify visitors across different days or websites. Google Analytics may use cookies or similar identifiers to provide additional website usage insights only after you choose to accept Google Analytics through the website's Privacy choices. You may decline Google Analytics or change that choice later without disabling essential session, security, account storage, or aggregate traffic measurement. Waitlist messages include an unsubscribe option, and a waitlist signup is used for the Elevare updates described at the point of collection rather than silently enrolling you in unrelated lists.

14. Changes

We may update this Policy. We will post the revised Policy with an updated date and provide additional notice or request consent where appropriate or required.

15. Contact

Elevare Fit LLC

mlitfin@elevarefit.org